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Writer's pictureJohn Kuhlman

The End of 'Spray and Pray'

Sending the same message to everyone?


You might as well be shouting into the void.


Segmentation isn't just a tactic. It's a fundamental shift in how we think about customers.


They're not a monolith. They're individuals.


With different needs. Different behaviors. Different value to your business.


But here's what most get wrong: Segmentation isn't about creating arbitrary groups.


It's about understanding customer journeys.


New vs loyal.

High-value vs at-risk.

Engaged vs dormant.


These aren't just labels. They're opportunities for relevance.


The tools are there. The data is there. But are you using them?


Remember: in a world of noise, relevance is the ultimate currency.


Are you still treating all customers the same?


The cost of that mistake might be higher than you think.



 

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